Return & Refund Policy

Returns

Our policy lasts 30 days. If 30 days have passed since the order is delivered, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging and labels.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

The customer is responsible for bearing the return cost of any product they wish to return if they do not want to keep the item or have changed their mind.

All eligible returns are refunded in the form of store credit (Velirio gift card). Store credit can be used on any future purchase but is not redeemable for cash.

Items purchased using a discount or promotion are considered Final Sale and are not eligible for return or refund.

There are certain situations where only partial refunds are granted (if applicable):

– Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

• No returns are accepted for personalized orders.

Contact Information

👨💼 Business Name: Velirio

📧 Email: support@velirio.com

📞 Phone: +1 (612) 440-7739

🕗 Business Hours: 9am – 5pm CST

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If approved, your refund will be issued as store credit via a digital Velirio gift card.

Late or Missing Refunds (if applicable)

If you haven’t received your store credit yet, please check your inbox (and spam folder). If you still haven’t received it, contact us at support@velirio.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email, and we will provide further instructions.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send store credit to the gift giver's email.

Shipping

I have received the wrong item. What do I do?

We apologize if we have sent you an item different from what you ordered!

Please start by double-checking your order confirmation to see what you ordered. If you have not received the correct product, please contact us through our email, and we will do everything we can to correct our mistake.

If you have accidentally ordered the wrong product, you can, of course, make an exchange.

If the mistake is from your side, then you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your store credit.

I have received a damaged item; what do I do?

If you have received a delivery containing a damaged item, we apologize for that!
Please get in touch with us by sending us an email, and we will make sure to help you as fast as we can!

Include the following when contacting us:

• A photo of the damaged product.
• Your order number or the email address you used when you placed the order.

Note: If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Change of Mind

Change of mind applies only if the order has not been shipped (within 24 hours). If the order has been shipped and is in transit, we cannot cancel the order, and a change of mind for any reason won’t be accepted as a refund.