Shipping policy
Our shipping policy is designed to ensure a straightforward and transparent delivery process for your orders.
Order Processing
The dedicated team at Velirio prioritizes processing all orders within 0-1 business days. Upon dispatch of your order, a confirmation email with your tracking number will be sent to you.
Shipping Timeframes
We understand the importance of prompt delivery. For our USA customers, we offer Reliable Standard Shipping (7-9 business days) for free and Express Priority Shipping (7-9 business days) for $5.99 USD.
Order Tracking
All our shipments come with tracking numbers for your convenience. Once your tracking information is available, we'll notify you via email.
Shipping Regions
We offer shipping services to the United States. USA customers enjoy Reliable Standard Shipping for free and Express Priority Shipping for $5.99 USD.
Delivery Process
We've partnered with trustworthy carriers like FedEx, UPS, DHL, and USPS to ensure timely and safe delivery. Ensure accurate shipping details during checkout to prevent potential delivery issues.
Order Modifications
Should you need to modify your order after placement, reach out to our customer service team promptly. We'll attempt to accommodate changes, but it might not always be possible once the order is processed.
Shipping Delays
External factors, such as adverse weather or carrier setbacks, might cause unexpected shipping delays. We value your patience during these rare events.
Lost or Damaged Shipments
If you encounter any issues with your shipment, please contact our customer support. We're here to assist and ensure you're satisfied with the resolution.
Contact Us
Business Name: Velirio
Phone: +1 (612) 440-7739
Email: support@velirio.com
Business Hours: 9am - 5pm CST
